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Recorded Hike Not Saved

Original Post
Get Outside · · Unknown Hometown · Joined Nov 2019 · Points: 71

Just finished 5.2 miles while recording the hike.  The timer was counting up but the distance and elevation were at zeroes.  When done I hit pause then save and nothing was saved.  I had 4 other saved hikes in there.  Tried deleting one to see if anything changed.  Nothing did.  Tried to record a short 1 minute hike. Nothing saved.  

Anyone else?

I've had nothing but trouble using this app.  I like the idea of it but it never works.  

Liz · · Unknown Hometown · Joined May 2017 · Points: 4,222

Hi Get Outside,

Sounds like the app might be a little buggy! Try deleting and reinstalling the app. If the problem persists, please submit a report using the Troubleshooting link on our Help page so that we can fix the issue!

Liz

Get Outside · · Unknown Hometown · Joined Nov 2019 · Points: 71

So, that fixed it.  Strange though....I installed the app just before my hike.  Literally, one minute before.  So it was a new install.  The same issue occurred on a different phone that had the app on it for a month or more last week. 

Get Outside · · Unknown Hometown · Joined Nov 2019 · Points: 71
Liz wrote: Hi Get Outside,

Sounds like the app might be a little buggy! Try deleting and reinstalling the app. If the problem persists, please submit a report using the Troubleshooting link on our Help page so that we can fix the issue!

Liz

So it appears that the latest update fixed the issue I reported with the distance elevation and time are actually counting up during a hike ...great work thank you

Liz · · Unknown Hometown · Joined May 2017 · Points: 4,222

Nice!

Apologies for the inconvenience, but glad we could get things fixed up!

Guideline #1: Don't be a jerk.

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